Chiller City Return Policy

Returns & Exchanges

Chiller City accepts returns and exchanges within 30 days of delivery, provided the item is returned in the same condition it was shipped.

• ✅ Eligibility: Returns are accepted within 30 days if the item is unused, unmodified, and returned in the same condition as it was shipped.
• 🚫 Non-Returnable Items: Items listed as used, surplus, or untested in the product description are sold as-is and are not eligible for return.
• 🔧 Custom Orders: Custom-built or modified equipment may not be returned. Orders canceled before shipping are subject to a 20% restocking fee.
• 🚀 Expedited Orders: Items shipped via expedited or priority service and then returned are subject to a 15% restocking fee.
• 📦 Return Shipping: Customers are responsible for return shipping costs and must ensure items are packed properly to avoid damage.
• ⚠️ Dangerous Goods: Some items may be classified as hazardous materials (e.g., refrigerants). Customers must use a certified shipper for these returns or have the capability to handle them properly. Please be careful when ordering items that might be classified as dangerous goods, as it may be difficult for some customers to return them.

ALL SALES ARE FINAL (WITH EXCEPTIONS)

You acknowledge that some items may be used, surplus, or untested. These are sold AS IS, WHERE IS, and AS DEPICTED, with all faults and imperfections acknowledged and waived by you. These items are clearly indicated in product listings and are non-returnable.

Refund Process

Refunds will be issued within 5–7 business days of receiving the returned item and will be processed to the original payment method. Please note that return shipping costs are not refundable.

Disclaimer of Warranties

Chiller City disclaims all other warranties of any kind, express or implied, for items sold on this website. This includes, but is not limited to:

• ❌ That any item is merchantable or fit for a particular purpose
• ❌ That it conforms to any specifications, standards, or regulatory requirements other than those specifically listed

Frequently Asked Questions (FAQ)

How do I initiate a return?

You can initiate a return by contacting us via our Customer Support contact form with your order details. We will issue an RMA for the product to be returned and inspected. Returns without an RMA will not be accepted.

How do I pack my item for return shipping?

Please pack the item securely in its original packaging (or equivalent) to ensure safe return. Items that arrive damaged due to improper packaging will not be eligible for a refund.

What if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact us immediately via our Customer Support contact form, and we will resolve the issue as quickly as possible.

If You Have Further Questions

If you have any further questions regarding our return policy or need assistance with a return, please don’t hesitate to contact us via our contact form.

Contact Information